Privacy Policy

Last Updated: April 15, 2025

MetroRichmond.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, metrorichmond.com (the "Website"), or engage with our services. This policy complies with applicable laws, including the California Consumer Privacy Act (CCPA) for California residents, and applies to all visitors and users of the Website.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Personal information is any information that can identify you, either directly or indirectly. We may collect:

• Contact Information: Name, email address, phone number, mailing address.
• Account Information: Username, password, or other credentials if you create an account.
• Payment Information: Credit card details or other payment information if you make purchases (processed securely through third-party payment processors).
• User-Provided Content: Information you submit through forms, comments, reviews, subscriptions or inquiries.
• Demographic Information: Age, gender, or other details you voluntarily provide.

b. Non-Personal Information

We may collect information that does not directly identify you, including:

• Usage Data: IP address, browser type, device type, operating system, pages visited, time spent on the Website, and referring URLs.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, or similar technologies to enhance your experience and analyze Website performance.

c. Information from Third Parties

We may receive information about you from third parties, such as social media platforms, advertising partners, or analytics providers, if you interact with our Website through their services.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you fill out forms, create an account, make a purchase, subscribe to our newsletter or contact us.
• Automatically: Through cookies, analytics tools, and server logs as you navigate the Website.
• From Third Parties: Via partners or services you use in connection with our Website (e.g., social media integrations).

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Website and our services.
• Process transactions and fulfill orders.
• Communicate with you, including responding to inquiries and sending updates or promotional materials (with your consent where required).
• Personalize your experience by tailoring content or recommendations.
• Analyze Website usage to optimize performance and user experience.
• Protect the security and integrity of the Website.
• Comply with legal obligations and enforce our policies.

How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as hosting, payment processing, analytics, or marketing (e.g., Google Analytics, Mailchimp). These providers are contractually obligated to protect your information.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
• Legal Requirements: To comply with applicable laws, regulations, or legal processes (e.g., subpoenas, court orders).
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others.
• With Your Consent: When you explicitly agree to share your information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies may include:

• Essential Cookies: Necessary for the Website to function properly.
• Analytics Cookies: To understand how users interact with the Website.
• Advertising Cookies: To deliver relevant ads (if applicable).

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the Website’s functionality.

6. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, the CCPA grants you specific rights regarding your personal information. These rights include:

a. Right to Know

You may request, up to twice in a 12-month period, information about:

• The categories and specific pieces of personal information we have collected about you.
• The categories of sources from which we collect personal information.
• The business or commercial purposes for collecting or selling (if applicable) your personal information.
• The categories of third parties with whom we share your personal information.

b. Right to Delete

You may request that we delete your personal information, subject to certain exceptions (e.g., where we need the information to complete a transaction, comply with legal obligations, or protect our rights).

c. Right to Opt-Out of Sale

We do not sell your personal information as defined under the CCPA. If this changes, we will provide a clear “Do Not Sell My Personal Information” link on our Website.

d. Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights, including by denying services, charging different prices, or providing a different level of service.

e. How to Exercise Your CCPA Rights

To submit a request to know or delete, please contact us at:

Email: contact@metrorichmond.com

We will verify your identity before fulfilling your request, which may require providing additional information (e.g., name, email address). You may also designate an authorized agent to submit a request on your behalf, provided they provide proof of authorization.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no online platform can guarantee complete security, and you share information with us at your own risk.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes, unless a longer retention period is required or permitted by law.

9. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Website is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If we learn that we have collected such information, we will take steps to delete it.

11. International Users

The Website is operated from the United States and is subject to U.S. law. If you access the Website from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country. By using the Website, you consent to this transfer and processing.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website with a new “Last Updated” date or by other means (e.g., email) as required by law.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

MetroRichmond.com (A Subsidiary of the Attention Network, LLC)
9962 Brook Rd #640
Glen Allen, VA 23059

Email: privacy@metrorichmond.com